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Delivery & Returns
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Delivery
Every piece arrives in a handmade leather Aril Jewels box. Each piece is also accompanied by a hand-painted rendering of the jewellery in an Aril Jewels folder, a keepsake to treasure.
All orders are sent in discreet packaging to protect your privacy and keep surprises under wraps.
additional informationTailoring:
If you need any adjustments to your piece - for example, ring resizing, chain shortening, or adding an extra loop - this typically takes 5–7 working days. If you're working to a deadline, please let us know and we’ll do our best to prioritise your request.Bespoke or Personalised Orders:
These items are non-returnable unless faulty or not as described.
UK Deliveries
- All orders are shipped free of charge via Royal Mail Special Delivery.
- Orders require a signature upon delivery to ensure safe receipt.
International Deliveries
- We partner with FedEx to provide reliable and timely shipping for our international clients.
- Complimentary delivery is offered for international orders over £2,500. For orders under this value, a delivery fee will apply, calculated at checkout.
- Please note: International deliveries may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for further details.
Estimated Delivery Timelines
- In-stock items: Dispatched within 3 working days. Please do let us know if you need your item urgently and we will endeavour to send it to you more quickly.
- Bespoke or pre-order items: Estimated delivery dates will be provided once your order is confirmed.
- International orders: Please note that international deliveries may experience delays due to customs clearance procedures. While we do everything we can to minimise such delays, they are beyond our control.
We aim to ensure your jewellery reaches you as smoothly as possible. If any delays occur, we will contact you promptly to keep you informed.
How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email so you can follow your jewellery’s journey until it arrives safely at your door. -
Returns
We are confident you will love your Aril Jewels piece. However, if you have made the wrong selection, you can return your item within 14 days of receipt, and we will be happy to arrange an exchange or a full refund.