• Delivery & Returns

  • Delivery

     

    Every piece arrives in a handmade leather Aril Jewels box. Each piece is also accompanied by a hand-painted rendering of the jewellery in an Aril Jewels folder, a keepsake to treasure. 

    All orders are sent in discreet packaging to protect your privacy and keep surprises under wraps.


    additional information

    Tailoring:
    If you need any adjustments to your piece - for example, ring resizing, chain shortening, or adding an extra loop - this typically takes 5–7 working days. If you're working to a deadline, please let us know and we’ll do our best to prioritise your request.

     

    Bespoke or Personalised Orders:

    These items are non-returnable unless faulty or not as described.

     

    UK Deliveries

     

    • All orders are shipped free of charge via Royal Mail Special Delivery.
    • Orders require a signature upon delivery to ensure safe receipt.

     

    International Deliveries

     

    • We partner with FedEx to provide reliable and timely shipping for our international clients.
    • Delivery Fees: Complimentary delivery is offered for international orders over £2,500. For orders under this value, a standard delivery fee will apply, calculated at checkout.
    • Eligible Destinations: Our primary international shipping destinations include the USA, Canada, the European Union, Switzerland, Australia, New Zealand, and the UAE.
    • Restricted Regions: Due to strict international customs regulations regarding the import of precious metals, high transport risks, or courier insurance limitations, we are unfortunately unable to ship to India, Pakistan, South Africa, Indonesia, Malaysia, or Central and South America. If you live in one of these regions, we are always delighted to arrange delivery to a secure UK address, or coordinate a personal collection if you have travel plans to the UK.
    • Duties and Taxes: International deliveries are subject to local customs duties and taxes, which are the responsibility of the recipient. We send all pieces on a Delivered Duty Unpaid (DDU) basis. The price paid on our website covers your handmade piece and insurance while in transit, but excludes your local country's import taxes. Once your piece arrives at your local border, you will receive a secure digital invoice from FedEx to settle the local VAT and any customs tariffs. This must be paid before the courier can hand-deliver your package.

     

    Estimated Delivery Timelines

     

    • In-stock items: Dispatched within 3 working days. Please do let us know if you need your item urgently and we will endeavour to send it to you more quickly.
    • Bespoke or pre-order items: Estimated delivery dates will be provided once your order is confirmed.
    • International orders: Please note that international deliveries may experience delays due to customs clearance procedures. While we do everything we can to minimise such delays, they are beyond our control. Please contact us to find out approximate delivery times for your destination.

     

    We aim to ensure your jewellery reaches you as smoothly as possible. If any delays occur, we will contact you promptly to keep you informed.

     

    How can I track my order?


    Once your order has shipped, you’ll receive a tracking number via email so you can follow your jewellery’s journey until it arrives safely at your door. 

  • Returns

     
    We are confident you will love your Aril Jewels piece. However, if you have made the wrong selection, you can return your item within 14 days of receipt, and we will be happy to arrange an exchange or a full refund.
     

     

    UK Returns

     

    • Items must be returned in unused, unworn, and undamaged condition, along with all original packaging, documentation, and certificates.
    • Return shipping costs are the responsibility of the customer unless the item is faulty.
    • We recommend using Royal Mail Special Delivery to ensure the parcel is tracked and insured.

     

    International Returns

     

    • Items must meet the same return conditions as UK returns.
    • Unfortunately, we cannot refund any import duties or taxes applied by customs in your country. These charges remain the responsibility of the customer.
    • Clients are responsible for return shipping costs and should ensure the item is sent via a tracked and insured service.

     

    Important Notes

     

    • Standard Returns: Items can be returned within 14 days of delivery.
    • Bespoke or Personalised Orders: These items are non-returnable unless faulty or not as described.

     

     

    How to Initiate a Return

     

    1. Email hello@ariljewels.com with your order details.
    2. We will confirm your return and provide further instructions.
    3. Once we receive the returned item, refunds will be processed within 14 days and credited back to the original payment method.

     

    FAULTY OR INCORRECT ITEMS

     

    In the unlikely event you receive an item that is faulty or incorrect, we sincerely apologise and will make things right. Please email hello@ariljewels.com with a description of the issue and photographs if possible. We’ll arrange a repair or replacement and cover all associated shipping costs.

     

    We aim to make your return process seamless and are always happy to assist.